DO not use this company. Solo traveller first time in Athens airport. I bought a lounge pass for Athens airport and I read the small print and chose the right lounge for my departure point A, however as another reviewer has said the lounge was beyond the security point for gate A11 [as the small print directed me to]. My departure gate was A31 [which is only disclosed 2 hours before departure] so I wasn't allowed to go to the A11 area and then back through to go to my gate section. They refused a refund, pointing me to the small print which I had read beforehand. I suggested they revisit the airport layout and update their directions. Will NEVER use them again. I have challenged their decision and await an outcome. Will be contacting my credit card company for a case to be raised for a refund for product that isn't accessible as described.