Let me start by saying I love nothing more than giving reviews on amazing experiences. I understand things can go wrong, but i believe in customer care is the lifeline of any company. I am a business owner myself, so I also understand the importance of quality assurance. So, this was not an easy, or valuable, use of ,my time. With that being said...This company is a COMPLETE joke! They have zero professionalism in their work ethic or communication processes. After reaching out TWICE to add items to give them more business for my event, they canceled on me 5 days before our company LAUNCH! No attempt to resolve their OWN issue and I wasn't even upset with the lack of organization at the point of disruption. Simply asked they refer back to the estimates THEY sent to coordinate and ensure we had the order correct. Instead of discussing, they had someone, other than my sales rep, call to cancel my order. No reasonable excuse, just pure laziness. Also, not one person I was in contact with spoke English well, nor could relay back what was said and even typed over to them. So disappointed.