Replacement Home button on iphone Web site very clear regarding repairs and charges. As I was travelling to London with business meetings made an appointment on line to fit in with my schedule. Reminders and directions arrived on my phone on the day, I arrived as planned; they were expecting me and completed the work within the half hour they allocated, the repair was fine. Pleasant young people who explained exactly what they would do. Sent a receipt to my email address as I left with the i year guarantee. Would recommend the service using the online appointment system but I am sure they would also provide good service if a visit was made to the shop on an ad hoc basis. Will use again if required.