When I was originally placing my order for an anniversary gift, this company had amazing communication and response time within 10 mins via email. That is until I received my order and it was all wrong. And I mean... ALL. WRONG. Every single page was incorrect. It was either missing some images or clipart, had the wrong image, the text was in the wrong place, it was the worst quality product I have ever received. I immediately emailed them via their website, because as you may know, they have NO PHONE NUMBER for you to speak to a live person. My first email was responded to in 5 minutes. They asked for a photo or two to show the issue, I sent MULTIPLE because EACH page was wrong. Then SILENCE. No response yet. I was able to Google a phone number which was answered by a lady who explained she would be unable to do more than send a message to the correct department because they cannot transfer customers. I asked to speak to a manager and was put on "hold" but I heard their entire conversation about me. The manager then answered and said the same. I told her I wanted a call back within two hours and still nothing. No response to my email. No return phone call. Horrible experience and my anniversary is next week. Thanks a lot.