If I could give zero stars, I would. My daughter ordered her book as a Father's Day gift on June 4, 2022, it stated that it was delivered on June 12th, needless to say, IT WASN'T! Apparently, UPS passed it off to the post office that never delivered it. I contacted customer service (Liam) about the issue, he offered to reprint and rush deliver (didn't ask too many question so I gather they run into this issue all of the time). Today is June 23, 2022, Father's Day was June 19th!! Way to ruin what was suppose to be the perfect gift from a daughter to her father. All I got was the run around. I asked for a refund and was told that he is not authorized, we should have received the book on Saturday the 18th and it just arrived at my house today. There is no phone number that I could find for customer service, everything is done via email, which I found to be a little unprofessional and shady. It was a lot of unnecessary back and forth with the promise of rush shipping which DID NOT happen! Thanks a lot for ruining my daughters special and surprise gift. As previously mentioned I asked for a refund but was offered a credit for a free book for another occasion. I will NEVER use this company again, upon doing more research, there are other similar companies out there that does the job that is promised and is more professional. DON'T WASTE YOUR TIME AND MONEY. Sometimes it pays to read other people's reviews of services and products.