I am very disappointed with the service provided by LoveBook. My anniversary gift plans were completely ruined due to their incompetence and lack of attention to detail. I ordered a customized 40-page book for my anniversary, paying extra for expedited shipping to ensure it arrived on time. However, instead of receiving the personalized book I ordered, I was sent a generic Valentine's template. This mistake left me frustrated and anxious, especially with my anniversary just around the corner. After reaching out to customer support, I was assured that the correct book would be sent to me. To my dismay, when the replacement arrived, it was yet again the same incorrect Valentine's template. This incompetence is unforgivable, especially considering the significant amount of money I spent on this gift. Furthermore, I was accused of lying about the situation, which only added insult to injury. The implication that I created a new book after my purchase, when I clearly did not and it is evident on my receipt and my book list screenshots (which shows the purchase date is same as creation date), shows a lack of understanding and care on their part. Despite my efforts to rectify the situation, LoveBook's failure to deliver the correct product has left me with no choice but to give them a one-star review. This experience has been nothing short of a waste of time and money. I urge others to think twice before trusting LoveBook with their special occasions. My hope is that this review will prevent others from enduring the same disappointment and frustration that I have faced. Date of experience: February 08, 2024