I placed my order on 11/28 and paid extra shipping to have it by 12/6. I only received one email and it was of my receipt. I gave them the benefit of the doubt and waited all day on 12/6, I never received the delivery. I had to go online and reach out to the company on 12/7. They refunded my delivery and said that if I haven’t received a shipping notification within 24 hrs to let them know and they instructed their printer to upgrade my shipping to UPS Next Day Air. Well first, if you’re instructing the printer to upgrade my shipping does that mean you haven’t even made my order yet and it’s a day AFTER it’s suppose to have been delivered to me?! No surprise, I didn’t receive any shipping notification within 24 hrs. I reached out again and finally received my package on 12/11, 5 days past the initial delivery date. The product is nice but I will never use this company again, nor will I ever recommend them.