I ordered the item January 24th to avoid the rush and they gave me February 5th as the delivery date of the product. February 5th came and went and I still don't have the item. I reached out to them on Feb. 5th or 6th asking what the status of my order is. They informed me that they refunded me the shipping fee and will let me know once they send the item. I've reached out to them 3 or 4 more times after the 6th and they just completely ignored all my attempts at trying to find out where my order is. I tried using the Contact Form and facebook but all my messages were left unanswered. At this point, I just want to cancel the whole thing and for them to give me my money back, but unfortunately, that's also hard to do when you couldn't even get a hold of them.