Never received a shipping notice. Had to click a link on my receipt email. 3 days so far telling me "shipped and ready for ups" Tries the chat function for clarity. All automated and completely useless. Called ups, was told this is a constant issue. The CSR I spoke with was actually familiar with the company and they field calls all the time looking for packages that were supposedly shipped but are actually still sitting somewhere . Still no book and apparently false shipping info, no human to speak with. Will never use this company again and wouldn't recommend them.