I ordered the book early but sadly, there were issues with delivery (by UPS). It marked 'delivered' but my boyfriend never received it. I reached out to the Lovebook Customer Service team and they got back to me very quickly. They were sorry that I missed my Valentines Day gifting as a result of this, and offered to reprint the book at no extra cost with upgraded shipping, along with a bonus digital copy of the book. Splendid customer service! I'd recommend them to change their delivery partner, but am grateful that I still get a shot of gifting this lovely book to my loved one. Fingers crossed the delivery won't get messed up again.