They are only interested in their commission and will tell you anything to make the 'sale'. I used them to switch electricity supplier (seems to have gone ok) and was then approached about switching water supplier by Rebekah Vipond. She sent me an email quote showing my current supplier costs (£1.6747 m3 and standing charge £89.25) vs Everflow (£1.592 and £25.42). On this basis I agreed to switch. Low and behold in my first invoice there is a new fixed charge from Everflow described as a "Retail Fee" which means their Standing charge is actually £94.37. Its such a cheap, nasty little piece of duplicity and both companies are clearly fully aware of this underhand means of tricking customers. Avoid both companies and stick with companies that have a decent moral compass!