They are definitely NOT the happiness people.
I was happily waited almost a week for my order which I was so excited to receive, only to realise it was never dispatched, even though my credit card was debited
They wanted me to send all my personal details via email before completing my order. they requested me to send my full name address DOB and credit card details all in a reply email, even though this information was entered during the secure checkout payment process.
When I called to discuss this with them, I received a very rude employee named Mark who acused me of swearing at him when I was talking to him professionally. so I cancelled my order and asked for refund.
You just lost a potential regular customer and mu first order was a big one. I will also tell anyone who listens about your not so superb customer service.
4 years ago
Lovehoney has a
3.4
average rating
from
83
reviews
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