Ordered three British Lions tops. It arrived swiftly but I had to send two items back at my expense for larger sizes. I accept that. However, they only sent one replacement item. Took 3 emails and over a week to get a reply. Said they were out of stock of the hoody in the new size I requested. Strange as it was showing as available on their website. Got the impression they didn't want to pay for postage again even though it was their error. Promised a refund. Again multiple chasing emails and weeks passed before this happened. Hoody in the size needed is still showing as available on their website but zero response to queries as to why they could not simply send me the hoody I wanted. Could be phantom products. Very disappointed.