Steer clear of this company. In January 2023 I ordered a pair of rugby boots from their website. The boots arrived. After two uses they were found to be faulty. At my own expense I sent the faulty boots back to them. Some days later another pair of boots arrived but they are not the boots that I ordered, they are actually a cheaper pair. So I sent these cheap boots back to them and then waited over a week for the proper boots to arrive. When the courier delivered this afternoon there was a tracksuit top in the package. I really could not have been any more helpful in this process as a customer but their systems are dysfunctional and their sales guy Mike will not communicate by a telephone call, and will only use email. It’s been very difficult and totally unsatisfactory. I will never use Lovell again and I urge other customers to stay clear of this incompetent firm.