Many items are not in stock or are on back order, typically with an insane minimum quantity. Many times you don't even know that the item is going to be back ordered until after the order is placed. If you want to cancel in that instance, there is no way to do it through your account. You have to email someone and wait (a varying length of time). I always came to Lucky Vitamin because they had the hard to find items I want at a decent price, a similar way of thinking (organic, non-gmo, read all ingredients), and I wanted to support them because they claim to be a small family-run company. However, it seems things have gone downhill over the last year. They used to have great clearance items too, but not anymore. The ordering process was also much more reliable before. Now when I place an order, I brace myself for a notice of order delay or back ordered item. If it is something the family really needs, like probiotics, for example, then I have to search elsewhere for them and spend another minimum amount for free shipping. I still look when placing an order of vitamins or other supplements to check pricing and availability. In some cases, Lucky Vitamin has been the only place to carry an item I want, so I'm grateful for that. I've been ordering from this company since 2008.