The ordering process is clear and painless. I do have one recommendation on packaging and packing material - we can't predict nor control the weather i.e. rain or snow. Please use plastic liner/bag inside the shipping box or water proof boxes. This would prevent rain water from damaging the merchandise... My order had 20 box of tea bags... it was raining on the date the package was delivered... the box got "soft" (it was wet) and so was most of tea boxes... I air dried them and mark the really wet ones to be used first... Hopefully there are no harmful effects from the wet/damp tea boxes. Since some tea bags were a bit moist/soft to the touch... : (