This is a 100% real opinion based on my buying experience on this shop.
TL/DR: My review in 3 words: buy somewhere else.
The story: I made an order on their shop 45 days ago. Never arrived. The tracking code still says it is in somewhere in the delivery chain.
What was the answer from their customer support? They basically told me that it was my problem because I chose the default shipping option (11€) and not a more expensive shipping option (What?). You do provide a default shipping option that is basically a lottery? Amazing…
Now, I want to make clear that:
1) I ordered from Spain. They DO claim to ship here on their website.
2) I haven’t received any notification from our customs. I would (in 3-4 days) if the order had got stuck in Spanish Customs. So it IS NOT in the customs.
3) They haven’t even reached the courier to ask for my order.
4) The last email I sent to this shop was sent more than 10 days ago. Never got a response.
5) In the previous emails I sent, it took forever for them to even answer.
Absolutely poor experience but, the worst part was not losing the time and money, but their totally unprofessional response and their total lack of respect for EU regulations in terms of customers rights.
It may be different if you buy from within the US. I don’t know. But if you are buying from abroad, find somewhere else. This is one of most uninspiring buying experiences in more that 15 years buying regularly online. They make the Chinese quality standards seem top notch.
If anyone want further information about this, you can contact me at any time. I will be happy to provide the emails received from them where you can check the dates I am talking about.
5 years ago
LuckyVitamin.com has a
4.3
average rating
from
1,624
reviews
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