Absolutely horrendous experience which is still ongoing, I’m actually on hold as I write this but I don’t know why I’m bothering as no one has ever answered the phone despite days and days of trying and countless hours on hold. Emails go unanswered but I did get a response to the contact form saying they had found my phone. I paid £20.00 reclaim fee and £19 courier fee over a week ago and as yet have no phone but I do have a company claiming to be the couriers who have my phone now asking for customs payments and more money to reprint the label if I can just send my address again. Contacted my bank this morning as it’s clearly a scam and they are dealing with it but unfortunately luggage point aren’t answering their phone so I don’t even know if they ever had my phone in the first place. The fake courier tried to take more money from my account this morning so at least I’d managed to block that but I’m completely at a loss as to where my phone is and how to get any information from this company. Hope I never have to deal with them again once ( and if) this situation is resolved, would have given no stars if that was an option.