Me and my sister were relocating and used this at the same time when a friend suggested it for us. My sister's check-in bag was broken and my 2 check-in bags are lost. It was a pretty bad experience, they say that carrier guarantees, for which I have paid extra money for insurance and still lost my check-in bags. The customer support is not at all supportive and gives vague responses. It is worth spending some extra amount and sending it via UPS directly rather than using lugless. I feel it should be named as USELESS instead of LUGLESS.
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