We contracted with lugless to pick up and deliver our kids’ camp trunks. We purchased the most expensive option so the bags would be picked up and we would have a higher level of customer service. The bags were never picked up, we received a notification from lugless that FedEx was unable to pick up the bags, and that was it. The only reason we received our bags was because myself and the camp ensured FedEx would pick them up. Lugless then charged our card for additional fees and offered us a $40 credit.
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