CAUTION: AVOID THIS COMPANY! I had the unfortunate experience of using this company for FedEx shipments. To put it bluntly, it was a nightmare. One of my packages went missing, and several of my belongings, including plastic containers, were severely damaged during transit. What makes matters worse is their shocking refusal to provide any assistance when I needed to initiate a claim for the lost package. This left me in a helpless situation, as my claim with FedEx was denied on the grounds that Lugless was the shipper. Even if you've purchased their coverage plan, they will go to great lengths to reject your claims, thanks to the fine print in their terms and conditions. They are remarkably adept at hiding key details, making many items ineligible for coverage. For instance, their website's Q&A section fails to mention that small wood furniture cannot be covered, but this critical information is buried in the depths of their terms. To spare yourself from similar ordeals, I strongly advise steering clear of this company and exploring alternative shipping options.