I shipped my family’s skis for a ski trip only the have FedEx ‘misplace’ the skis for 2 weeks. I incurred $1000 in ski rental fees as a result. Lugless is just a broker with a slick website and an easy way to make a payment for shipping. There is basically zero support if something goes wrong and they have extensive legal disclaimers that absolve them of any responsibility. I have been very disappointed with the experience and would caution others when considering doing business with lugless.
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