The setup was easy and dropoff was easy. However, DO NOT BE FOOLED BY THE EXTRA COVERAGE…IT’S A SCAM. IT DOES NOT COVER DAMAGE TO THE BAG (HANDLES, ZIPPERS, ETC). But luggage is no longer secure or operable if the zippers or handles are broken,right? My hard-sided golf case is a great protective piece of luggage. I paid for upgraded insurance to cover the clubs and the bag. Everything made it to the destination, but my $280 golf case now has a broken handle and zipper. I went to file a claim to replace my travel case and I was DENIED. LugLess excludes the handles, zippers, wheels…BE CAREFUL. They suggested I put the entire golf bag in a BOX. Lol! The darn thing is a big travel box for golf clubs! LugLess will get your things there, but beware of the UNCOVERED DAMAGE whether you paid for coverage or not.