I feel compelled to write about the experience we had with Lugless so you can warn other families and prevent yourself from using them. Fedex lost 7 large shipping bags which contained practically everything my kids owned. It was extremely difficult to contact Lugless because you can only reach out to them via email and they don’t have a phone number. Not only did they not take any responsibility for their part in this mess, but they did the absolute bare minimum with regards to finding our bags through FedEx and had no ability to influence FedEx or intercede with FedEx to find our bag. I finally got a hold of them through email and it would sometimes take days if not weeks to respond. I’ve been dealing with them for months now and was disappointed to find out they Lugless had only reached out to fedex about 1 of the 7 bags. After going in circles trying to figure out what to do with Lugless, FedEx reached out to me and told me they would pay for the 10,000 dollars worth of stuff in the shipment if Lugless signs a waiver to have FedEx work directly with me. Lugless would not sign the waiver unless I sign an NDA to prevent me from telling others about the mess they have caused. At this point, I don’t want to sign the NDA and want to tell tell others to stay away from using them because it is an awful company with absolutely terrible service.