Luisaviaroma is a SCAM company that does not know how to store its goods then blames customers for damages so they can keep the money. They sent me multiple defective items in an order, one Balmain coat that stank like mold, had black marks all over it and tarnished hardware, a pair of boots with scratched soles bent over into a shoe box way to small for them, and a bikini with the printing/decal flaking off. They are trying to blame the scratched soles on the boots on me, which is a LIE! They sent me the boots jammed in a box 2 way to short for the boots, bent over at the top and jammed the soles along the sides of the box, where they have very obviously been rubbing and marking the soles. They have advised they have a "quality control" department that reviews items to make sure they are sent out in perfect condition and therefore the "damage" is my fault. If that was the case how did I receive 3 defective items?