Unfortunately, I am cancelling my purchase since I had a bad experience and difficulty ordering with Lumadent. NY representative ( Josephine) shifted me on another representative ( Mark) of other states which he didn't want to come to Rochester NY ( EIOH/URMC) for measurements since it's my first loupe purchase nor responded to my email or sms for days, then he directed me to finish purchase with his student's promotion thankfully. After receiving my ERGOFIT Box the frame did NOT fit well (pushing my temples and heavy on my nose) and wasn't sure about my measurements of accurate. I got replied with some of my images are not perfect since it's first time, that's why am asking some caring representative and services to handle my ($3000+) purchase Note: first attached picture was sent to me was NOT mine (it was for somebody in Canada; loss of confidentiality), now I'm concerned about your accuracy in fabrication of this loupe. So wondered how can I purchase Lumadent loupe and light of I started with not getting helped to begin with and high prices for this promising loupe. I believe each one can improve. Lumadent management may need to work on their communication, rep. services, accuracy, confidentiality, and product improvement. I hope could purchase a better services from Lumadent.