This company is absolutely terrible. The loops are so low quality. Not to mention, you pay a lot of money for the loops and they make excuses to not repair them . Ordered a pair of loops one year ago and the lens started cracking on both eyes . Called and got customer service representative Bo Guest. He asked me to send pictures of my loops and what I clean them with And when I noticed the cracks in my lens, he told me that they were still under warranty. That he would review my email and get back with me . I did not receive a responding email so I called Bo Guest. He said he sent me an email days ago, denying that the loops will not be covered because of cleaning wipes and that the alcohol and the wipes will crack your lens. I told him I typically most cases clean them with soap and water was trying to argue with me and said that if I wanted the loop fixed, it would be $500. I’m shocked you pay that kind of money for loops and the lens start cracking after a year . Unacceptable. I have loops from orthoscopic that are eight years old and I’ve never had this problem. My advice don’t order from Lemadent .