The company ambitiously launched their product on Kickstarter after extensive testing, design and re-design. Who would want to support a vacuum manufacturer unless they had something unique that actually improved the quality-of-life for the end customer? The campaign was fully funded and as the company sent updates of their rigous testing, I could understand that they really meant business with this project! I was very excited as I received my package, and the quick click assembly and overall quality of the parts made me understand the cleverness in the design. I put the battery to charge, and looked forward to start it up… BUT to my great disappointment IT WOULDN'T! As I reached out to Customer Service, I have never before experienced a similar level of assistance; replies were quick, understanding and helpful, and the commitment to solve the issue has reinforced my belief and support for the company as well as restored my faith in Customer Service as a concept! A well-deserved shoutout to Oliver in Customer Service for replies within minutes (as the email-conversation grew longer, with a total of 50+ messages back-and-forth, I always had a reply waiting in my inbox within a day). The company as a whole also deserves massive creds for their accomodation in bearing extra costs in fixing the issue. This is an excellent example of how a relatively smaller company truly can follow up the individual customer.