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A_P Herts.
Parking was no problem at the Short Stay Car park, but it is chaotic and unpleasant because of the on-going building work, poor road conditions and unprofessional car park staff. As we were walking away from our car we got almost run down by a car and got covered in muddy water as the car speeded by. As they parked up I complained to the man. I was not sure if he is part of the airport "meet & greet" service but he appeared not to understand English and immediately got the car park official to come over. We are still uncertain why but he started shouting, first at the man then at me. He never asked what my complaint or enquiry was, just kept shouting. I could not understand what he was shouting about. When I interrupted him to state what the issue was, he became very aggressive. My son got so scarred that he run to my friend. My husband was trying to help but it was clear that the man could not hear us because of his blind rage. I have never experienced such aggressive and abusive behaviour from an official representing a company. It was shocking and unacceptable by all standards.
7 years ago
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London Luton Airport Operations Limited has a 3.7 average rating from 2,409 reviews

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