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Alan
I had to drop off my partner for an early morning flight. The design of the new drop off zone and short term car park is seriously flawed. It took about 25 minutes to get from the mid term car park point to the drop off zone because of the queue of cars trying to get in. Once there, there was plenty of places to stop so the queue is the result of having only a one lane approach. Clearly needs a rethink. Then I had to queue to pay to leave the drop off zone. That could have pushed me over the 10 minute limit - would I have to pay because of the queue. And worse still, this queue blocked the entrance to the multi-storey car park. Again, this clearly needs a rethink. Access from the short term car park to the terminal requires going up and down in lifts or the stairs. The whole design of the area is appalling and needs to be re-thought and re-worked.
7 years ago
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London Luton Airport Operations Limited has a 3.7 average rating from 2,409 reviews

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