A lot of work has been done at Luton Airport, including the parking, and all is has achieved is to make a poor airport even worse. Drop off is hugely overpriced, very badly designed and the signage unclear (other than the charges you will incur, which is made abundantly clear). Very stressful experience and I wouldn't use this airport again unless truly desperate. Thanks to poor signage, I exited by the wrong barriers, entering the short term car park by accident and had to pay £7 instead of £3. I contacted customer services about this but they were entirely unhelpful, refused to consider a refund for the difference and dismissed my comements about service improvements. They seem to think the service is grand, clearly they don't care much for customers' feedback!