Being my local airport I use it frequently. In recent times departures has improved a little, though there is now a new parking scam which I'll come to. Also I cannot forgive or forget what happened a few years ago at security. It was chaotic. Security staff do have a difficult job but they are rude and obnoxious. I was searched which i don't mind, but would like to be spoken to like another human being. Another security officer had a metal box which hit my ankle. When I flinched the securit officer who was searching me had a go at me. When I later complained about my treatment they threatened to sue me, giving me the name of the solicitor to contact! They acknowledged they 'brushed' against me, but never thought to apologise. More recently, a month ago I went to pick up my daughter from the airport availing of the free parking in the long term car park. I'd waited until my daughter touched down before entering the car park. At arrivals I waited and waited. My daughter texted to say they lost her suitcase and half the other passengers' cases. Eventually she appeared an hour after I got there with suitcase in hand. They had found the cases! When I left the car park it said there was a £4 charge. I rang the intercom. They said it was now only free for an hour. This added insult to injury. So today we took my daughter back, once again using the long term parking. The driver pulled into the car hire place, probably to use the toilet facilities. Of course he's entitled to use these, but we realised our time was ebbing away. Once my daughter checked in and we returned, we literally got out with a few seconds to spare, before going into the second hour. The potential 15 minute journey each way and gap between buses makes the free period a joke if not misleading. At Heathrow you can still park free for 2 hours with about the same journey time for buses. At Stansted the mid term parking is free for an hour, but it's much closer to the terminal and if you do run into the second hour the charge is only £2. This is not unreasonable. They are apparently considering upping the 2nd Hour at Luton to £5. Luton is my local airport, but there isn't much to like about it apart from its proximity. They are making a few cosmetic changes, but behind the scenes many things are the same including the departure gates and immigration for arrivals which seems like a free for all. The 'disappearance' of the luggage on my daughter's flight for at least 30 minutes doesn't fill me with confidence. I can't say it is the worst airport, but it's not good.