I mistakenly booked the wrong dates for my 3-day travel, and discovered on the morning when travelling to the airport. The online system would not allow me to alter and no-one was answering the phone, so I sent an email advising of the situation. Following some backwards and forwards emails over the next days, I was advised by Apcoa that under no circumstances could this be changed, and my £40.99 parking would now be charged at £111. Man can fly to the moon, but changing dates on pre-booked parking is not possible! I guess Apcoa needed the extra £70. The days of looking after the customer seem to have gone, and I hope this review costs them more than the £70 they tried to take from me. And I will learn to double check the dates when booking car parking in the future, although it will never be with Apcoa again. Their corporate greed has left bad taste.
9 years ago
London Luton Airport Operations Limited has a
3.7
average rating
from
2,409
reviews
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