I prebooked short term parking and when I arrived at the gate I was expecting it to recognise my number plate, however this was not the case, with cars behind me I just took a ticket, there was no one to assist me so I drove to the exit gate and pressed the buzzer for assistance, the member of staff was very helpful and advised they have had issues with this and advised me that upon leaving press the buzzer again and provide the booking reference and I could leave. This is why I gave the poor review as I was very confused, doubted myself that I was in the correct car park but again as I've mentioned the staff member was very helpful.