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Anonymous
I was one of many who was misled into becoming a 'member'. Regardless of what Luxplus say becoming a member is not clear especially when making a purchase via a mobile. The first I knew of this was a deduction of £8.99 from my bank account. If Luxplus were fair about this they would alert new 'subscribers' when a subscription payment is about to be taken and/or issue a refund if customers did not realise they had unwittingly become 'members'. As they do neither this is clearly a deliberate ploy to gain unsuspecting members and take subscriptions by stealth. From looking at the many poor reviews lots of customers have fallen for this and I wonder how many have paid months of subscriptions without realising. A nice little earner for Luxplus. I wonder what % of their income is from unwanted subscriptions? And how many people really get value from paying over £100 a year to access discount prices?? Someone needs to put a stop to this - eg Trading Standards - so many have been caught by this that it must contravene some law or guideline. And please dont bother replying Luxplus - we know what you are up to
2 years ago
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Luxplus has a 1.2 average rating from 251 reviews

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