Luxplus is trying to block this review on Trustpilot and has reported me to Trustpilot, despite it being entirely factual. As summary, to save you reading: Luxplus.co.uk sells products. When a buyer purchases said product/s the checkout process is opaquely written and dupes the buyer into agreeing to become a member of a buying club with a monthly subscription of £8.99. By any measure or metric, this is not clear unless someone warns you in advance, although I take responsibility for not understanding their T&Cs, so I suppose you could say I was honestly tricked. Anyway, I bought some spectacle wipes to clean my glasses, which I paid for and received. The following month, I was charged a further £8.99, despite not purchasing anything else from them. Had I not purchased on PayPal, I would have been unlikely to notice, but PayPal emails me every time it's used, luckily. So they only got away with £8.99 before I cancelled the subscription. Paypal wouldn't refund it, as I'd inadvertently agreed to this in their T&Cs. Avoid this company like the plague. If you want to read my interaction between Luxplus.co.uk and me, see below. Hi Mette Judging by your speedy and detailed response this sounds like a common complaint. As you know, your reviews also confirm this with almost all 678 complaining about your methods on Trustpilot. Why on earth want to be committed to a subscription for disposable wipes? Anyway, aside from the sharp practice, please ensure any subscription you believe I have with you is cancelled with immediate effect. I do not require your services, just a box of spectacle wipes. Thanks Begin forwarded message: From: "Mette Luxplus> Subject: Update: Re: Send Confirmation (Order number: 4342609) Date: 27 July 2020 at 11:48:39 BST To: Matthew Crawford Reply-To: “Luxplus ##- Please type your reply above this line -## Hello Matthew Your query about "Re: Send Confirmation (Order number: 4342609)" has now been answered. To add further comments, simply reply to this mail. Mette (Luxplus) Jul 27, 2020, 12:48 PM GMT+2 Hi Matthew Thank you for contacting us. You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership The 30 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it. It is stated in several places on Luxplus that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order. I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give able information about the membership. Instead of cancelling your membership I can see that I have the possibility to offer you 30 days of membership free of charge. During this free period you can shop for our member prices and get free shipping without paying for the membership. Would you like us to activate these free days? We look forward to your reply. Mette Matthew Crawford Jul 27, 2020, 12:35 PM GMT+2 Hi there You seem to have charged my card again. If you’ve signed me up for some sort of subscription, it’s not something I’d have agreed to, unless you hide it within your T&Cs. I don’t need anymore spectacle cleaning cloths so please don’t send any and cancel any subscription you believe I have with you. Thanks Matthew Crawford > On 26 Jun 2020, at 12:30, Luxplus wrote: > > Your order is now complete > > Dear Matthew Crawford > > Order number 4342609 has now been dispatched. Thank you for choosing Luxplus. You will receive your parcel within 2-7 work days. > > Track & Trace: Royal Mail > Once again, thank you for shopping with Luxplus. We hope you enjoy your new purchase. > > Best Regards, >Luxplus Best Regards Luxplus Customer Support [ERKQK7-K3MV]