Awful customer service and returns process. I booked a collection with Royal Mail and paid for this but postman didn't bring returns label with him and couldn't see anywhere on Royal Mail website where to print label and it wasn't emailed to me. When I checked out the website clearly stated the postman would bring the label with him but he didn't. He took the parcel anyway and stuck a return to sender label on it. They still haven't received this parcel back 8 working days later and I have no receipt or tracking number for it. Luxury Legs refuse to give me a refund for it. Luxury Legs charge you to deliver items and charge you to return items - they deduct this from your refund. So no freepost delivery and no free returns. AVOID!