Do not book your holiday with these people!!
We had to pay an extra ~$2000 and had a terrible experience getting to our resort.
Luxury Escapes failed to make it clear in our ‘package deal’ booking to Fiji that our transfers to our island resort excluded travel by sea! Pretty important part of an island resort holiday package booking you’d think!!
So when we arrived at the Port Denaru after our flight landed at 4pm we had no ferry. We also discovered at this point that the last ferry leaves the port at 3.30pm so we never had any chance of making it regardless due to the flight booking time made as part of the Luxury Escapes ‘package deal’!!!
As a result we had to walk around the port late at night with 2 kids and luggage to find accommodation for the night that cost us a fortune and ruined the start of our holiday.
We’ve tried to resolve this with Luxury Escapes since and they have offered no explanations or cost refunds
3 months ago
Luxury Escapes has a
4.9
average rating
from
3,834
reviews
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