Experience mainly positive. Web site is easy to use. Samples arrived in a few days and supported selection of preferred tile. Order then placed simply. Tiles arrived quickly and appear excellent quality and value for price paid. Concerns related to shipping info. Text received from a shipping company that was unfamiliar to me (XPD Express) and advised item from 'Carpet & Cushion' collected. Since I had not ordered anything from such a company, I assumed the text was scam and avoided clicking on the embedded link. When I later saw the same info in an e-mail, I reconsidered and did click the link. However, this brought up an 'Untrusted Link' message in my Bitdefender software, so I aborted. However, the tiles did arrive the next day and were left by my front door since I was away and had no idea of delivery date or time. This part of the process needs an overhaul but otherwise great.