Only one star because you can’t give 0 star. They cancelled flights(admittedly due to coronavirus) after paying for numerous transfers of flights I decided to quit while I was still ahead so requested a refund of £1500 back in feb…. Still waiting. When I contact them they politely tell me to wait to the end of the month. This has been since February. I was told my refund had been processed on the 18th May and would definitely get my refund by the end of May. Nope. Phoned again and was told that my refund would be processed again!!! And I would definitely receive by the end of June. Guess what? Nope. same thing this month. Wait til the end of the month please madam. I am so so so fed up of this company. Will never ever use them again ever. Same as said before, be warned and beware. As a side note, received a refund from flights booked through Expedia in less than a week