Basically experiencing the same issue as the rest of the 1-star reviews on here. Qatar Airways confirmed they had issued the refund I was after to Lyca in January...contacted Lyca to follow up... told me it would take 6-8 weeks for Qatar to issue the refund (note, Qatar confirmed they had already refunded the full amount of my unused voucher)... 8 weeks later, still no refund... another 3 months and I'm still waiting - I just got told today that it would take another 2 weeks for the next "batch processing" of refunds. How is it even acceptable for them to "bulk" collect people's bank details and process the refund weeks after they've received the full amounts from Airlines? Do. Not. Book. With. These. People.