I chose Lycafly for one reason since I'd got a marketing email from Lyca mobile. The cost was on the higher side as compared to Expedia. I've booked the ticket with type error on surname which was one letter. Requested the Lycafly to make a change first, they denied the change later requested me to pay £200 for the mistake of mine. I called airline company, conferenced them and explained the problem. The airline said they can change upto 3 chars in the name without any charges. Lycafly was yelling/threating at the airline to provide everything in writing (talking about some example which is not my use case) after long hours of debate, Lycafly is convincing me to cancel and rebook the ticket with £200 additions. I started begging them to attempt what airline is suggested. Finally, they stated me conditions which I agreed. After a couple of days, the team comes back and says pay at least £100 for admin charges. Big Airline company understands the problem which customer can make so there are no charges for it. Lycafly team mentioned me they will issue a new ticket. After paying this amount, they did not issue any new ticket same ticket was amended. This amendment was done a couple of hours before boarding. I ensured not to call them, else they will ask for more money or traumatize me. I spoke to a couple of team members before paying £100, everybody is scam artists who want money. I strongly recommend not choose this agent, the whole team is trained to act rude and suck customer money as much as possible. They will use all different options and tone to make a customer feel guilty and pay more money, they never ever provide different options or make me comfortable in giving suggestions. Based on this review, if Lycafly team comes back also the trauma gone through is big than anything else. I'd a very bad experience in my life, never had this experience with any service provider across the different business area. There is one person called Kim Gupta, who is rude to the core.