In August 2019 I booked and paid flights from London to Mauritius with LycaFly for my wife and son. They sent me a confirmation email, so I normally assumed that I had the flights booked. The next days I started to receive calls from them, asking me if I would prefer alternative flights. I answered no. They called me again asking me the same question. From me always the same answer. I wrote them an email reiterating that i didn't want change my plan and asking to finally receive my e-ticket. After that i had another call, when they told me that the flights I had chosen (and paid for) were not available anymore and they were proposing alternatives (more expensive and less convenient for my needs). I asked for a refund, as the product for which I had paid was not available, the proposed alternatives were not adequate for my needs and i wanted to be free to look for other options. They refused to reimburse me for flights which they could not provide and i was forced to compromise for more expensive and less convenient flights (after unnecessarily having wasted several hours at the phone/email with them) I found their attitude not honest, and frankly on the verge of criminal/scam. I see here that many other users have suffered similar bad experience. I certainly will never use them anymore and I hope this review will help other users to avoid the same troubles that me and several others have experienced with LycaFly.