Rude staff, don't want to help. My flight was cancelled due to coronavirus. I asked for refund 5 tickets of my family and they said airline only offer vouchers. I don't no what to do, I am not planning to travel any more. All of they staff is not helpful telling me to contact airline and airline is saying contact lycafly. I was only offered vouchers which is no good to me. I am writing to financial ombudsman
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