I am quite unhappy with Lycamobile. I felt like I have been theft. I use bundles and the every month it renews automatically. I too up the day before £30. I had still data. Just 2 hours before midnight I ran out of data in the bundle (without notifying at all) and they charged £20.20! Of course, they said the bundle couldn't be renew because of insufficient credit. I was shocked wondering how it was possible. I bought another bundle to carry on. I call on Monday, 25th of March to customer service, and first, I am attended by a staff called Ali that as soon as I explained the problem, abandoned the conversation. I contacted again by another stagmff called Christie and said about I ran out of data (again, without notification at all and just 2 hours before the renewal of the bundle £20.20! I asked if it was not possible the refund as it is unfair really and was quite unhelpful. I have been customer of Lycamobile for years but I am reconsidering to change of provider. I felt like appalling service to a loyal customer that have been with them for ages. Edited: On 25th of March I received a call from Lyca but as soon as I attended automatically the call was hang up. I call back and then I am redirected to a voice message system which says if I know the extension I am calling press 1 (which I do not know) or press 0 for further assistance. I pressed 0 and I waiting for more than 15 minutes, nobody attending. Iade a conversation and have screenshot if required. I saw the reply of a agent through my review. I had no the chance to talk by phone. As I wrote. It is quite unfair that the last time I checked the balance is still £30 on 22nd at 7pm. It was supposed to be renewed on 23rd, next day. Then I am told I used my allowance and I was being charged. £20.20? I wonder myself how is that possible? I never received any notification saying I spent allowance and could have turned off the datas. The disappointment experience and frustration is that they are not able to help despite having been too much (£20.20) and no adviced in advance to turn off data until next day. Not nice