I would give ZERO stars if I could. I made the mistake of switching to LycaMobile in April 2024 by porting my number from EE. The number porting process was successful, but the SIM card they promised never arrived, leaving me unable to reclaim my number. Over the last several months, I've purchased seven new SIM cards at their request, submitted all the required details, and yet my number remains inactive. Since April 2024, I've sent a staggering 201 emails, all of which have been ignored. Despite providing photo ID and proof of ownership of the number, the situation hasn't improved. LycaMobile’s consistent disregard for my pleas has forced me to involve OFCOM, who are now assisting me in taking up the case, with potential fines for LycaMobile. I have a file of evidence ready to be passed to regulators who are keen to take this case on my behalf. Throughout this ordeal, LycaMobile has shown a blatant disregard for UK law. They have consistently ignored my communications, which goes against regulations that require timely customer support responses. Their refusal to help or even apologize shows their lack of accountability and customer care. In fact, they explicitly refused to apologize to me, which only adds insult to injury. Their live chat and call center staff have been extremely rude, condescending, and evasive. Instead of resolving issues, they seem more interested in deflecting responsibility and providing unhelpful responses. This kind of treatment is not just unprofessional but also unethical. For anyone considering LycaMobile, I strongly urge you to think twice. A quick search on their history will reveal numerous cases of tax evasion and corruption. It’s evident that this company operates with total disregard for customer service and UK regulations, preferring to act under their own rules. Avoid LycaMobile at all costs. The stress, frustration, and financial loss are simply not worth it.