A Service and Customer Support Failure If you're considering LycaMobile, I strongly urge you to think again. My experience with this company has been nothing short of a nightmare. What started as a seemingly reasonable mobile service turned into an exercise in frustration, incompetence, and complete disregard for customer needs. I joined LycaMobile in August, and by November, the service began to fail catastrophically. For over a month now, I have been unable to access mobile data and have experienced intermittent and unreliable network service. This alone is unacceptable for a paid service, but what makes it worse is the shocking response from LycaMobile's customer service team. Timeline of Failure: Initial Issues The problems began with my inability to access mobile data. On my first call to customer service, I was advised to create a new APN. The representative walked me through the process, but the call ended before I could complete the steps. After following the instructions to the letter, nothing changed. I had to call back, sitting on hold for ages, only to find no resolution. Emails and Template Replies Frustrated, I sent my first email to customer service, providing clear details about the issue and the steps I had already taken. The response? A generic, copy-paste reply about creating a new APN—something I had already explained I had done multiple times. After replying again, I was asked for detailed information about my phone, including the make, model, and IMEI number. I provided all the requested details, only to receive another template reply stating that my "request had been forwarded to the concern team" and that I should "appreciate their time and patience." No follow-up ever came. Phone Calls: A Cycle of Futility I called customer service several more times, each interaction more frustrating than the last: Call 3: After being on hold for an extended period, the call was disconnected. Call 4: I was asked to manually connect to the network. This action not only failed but caused my phone to lose all network connectivity entirely, requiring a restart just to make another call. Call 5: Customer service promised urgent escalation to the technical team, who would contact me within 48 hours. When I pressed to speak directly to the technical team, I was told this was not possible. Their promised timeframe suspiciously shifted from 48 hours to 24 hours during the same conversation. Two days later, at 3 AM, I missed a single call from LycaMobile. This appears to have been their idea of "urgently" resolving my issue. It’s baffling, as LycaMobile claims to have no after-hours service, yet someone was apparently working in the middle of the night. This absurdly timed call felt like a deliberate attempt to avoid actual resolution. Further Emails Ignored Following this, I sent multiple additional emails demanding updates: Email 3: No response. Email 4: Still no response. Throughout this ordeal, LycaMobile has demonstrated an astonishing lack of communication and accountability. Technical Team: Repeating Past Mistakes On 6 December, a member of the technical team called me. I was again walked through troubleshooting steps I had already performed multiple times, including creating a new APN. Unsurprisingly, this was as ineffective as before. The representative promised to call back on a conference call with another team member to provide further assistance. This call never happened. No Contact or Follow-Up Since My Last Email Most damning of all, since my last formal complaint email demanding immediate contract termination and a refund, I have not received a single reply or meaningful attempt to contact me. The one call they made came at a time I could not answer, and they have since made no effort to follow up or address my concerns. Their complete silence in response to a clear and serious complaint shows a blatant disregard for their customers. Continued Failures and Broken Promises My service remains unusable, my emails and calls unanswered, and yet LycaMobile continues to take payment for a service it is failing to provide. Final Thoughts: LycaMobile Has Failed on Every Level LycaMobile has not only failed to deliver the service I am paying for, but it has also failed to meet even the most basic standards of customer care. The repeated use of template responses, lack of follow-through, and outright dismissal of my concerns have left me with no confidence in this company. At this point, I have demanded: Immediate termination of my contract without penalties or further charges. A refund of all payments made since 18 November 2024. I will not accept any other resolution. If LycaMobile fails to address this, I will escalate my complaint to regulatory bodies and pursue legal action. LycaMobile’s handling of this situation has been appalling. Their inability to provide a basic service or engage meaningfully with their customers is a glaring red flag. If you're considering joining, save yourself the stress and look elsewhere.