The original valuation was £26, which got revised down to £10 when they received the phone. They complained about significant scratches, which were not present when I shipped the handset; the wear and tear was in line with a well maintained phone of its age. I used the original box, but I suppose it may have been damaged in transit. I was told that the phone would be recycled after 5 days if I didn't cancel the order. Sixteen days later I was informed my phone had been recycled, but the valuation had been dropped to 0, due to a 'faulty battery.' I was given no chance to dispute this second valuation. The battery had been fine when I shipped the phone.