If I could give the company less than a 1 then I would. Absolutely appalling. Firstly they said they needed my email address and password to access the phone even though it was reset when sent to them. As you know giving out this information is a serious security issue. They then told me the value of the phone wasn't what quoted as there was a scratch on the screen - now I know it wasn't sent off with this damage as the phone was newly repaired and hadn't been used being repaired. I asked for a photo and then sent a fussy photo of the phone with no scratch visible. They take no complaints about service seriously and I ended up going round in circles. Asking to speak to a manager and this apparent 'manager' would email from the same email address, making me believe it wasn't and the person was pretending to fob me off a bit. Also if you ever do complain all you get back is that you can pay to get your phone back. What a joke! Would not recommend this company at all!