My first time using M&C, I wont use again for my other phones. I sent a very good condition phone and was emailed to say the phone was tested and found to have screen scratches and case damage and dents, which it didnt. Then - reducing payment offer by 40%. I work in IT and look after all my equipment. I genuinely believe any signs of use is minor wear and tear which is accepted use as per the website. To state on the website that minor wear and tear is accepted then receive a phone exactly that and then lie as to the condition, i think is dishonest. Others may have better results, but i will be certain to use other companies to recycle my old equipment.